Organisational Culture & Quality management
Each Organisation has its own culture , means its own working / Operating style . This has lot to do with quality management system of the organisation. This style decides the extent to how much quality management system has to be in place.
(Photo Credit: RODNAE Productions from Pexels)
For Micro to small scale industries , it largely depends on the mind set of owner/partner/founder of the organisation. I have seen many small organisation owner wanted to have good quality management system in place in their organisation. But many a time, he or she don't know how to achieve it , still he or she strives a lot to achieve it. On the other hand, one small organisation that has potential to go to top level in terms of profit may ignore or missing the term ' Organisational Culture'..
In case of middle type organisation, it depends mainly on two to three trust worthy senior level employees. We can call them as a key persons. And of course it depends on quality department head and HR department.
For large scale organisation, as management gives green signal, it mainly depends upon HR department, quality department. Management consisting of CFT (Cross Functional Team) members can lead to maintaining good organisational culture.
Good Organisational Culture helps to achieve following beneficial points in the organisation.
* Feeling of our own work / Ownership by own
This is a highest but very tough achievement to the organisation. When an employee starts working by his/her own , the result is wonderful. This is highest achievable reward achievable together by management / HR/ Quality department head or by owner himself/herself in case of micro to small organisation. This is very tough task, where many of the organisations small or big struggle. But by maintaining proper organisational culture for a very long duration or say forever , it is possible to achieve.
Example :- Many of you have listened about 'TATA Culture'. Even some describe any another well cultured organisation by saying " I feel comfortable working with xxx company. It gives feeling of TATA culture.
* Increased creditability in business world gives additional value to company brand
Good work never hides... Corporate world is continuously looking for reliable products even though they are new one. Indeed if any organisation is able to maintain good culture within itself ,can also maintain quality in its brand. This is what business world may think about that organisation. This adds to the product value or brand name or reliability of service.
* Increased employee satisfaction
Increased employee satisfaction results in same efficiently working team for years with increased team work and well coordination among themselves.
Besides these there are many small advantages like feeling of security among female employees, predicated tasks to employees and thereby feeling of no or less burden.
One day I attended a micro industry meeting in view of checking quality management system . In that place , I discussed the points with Director of the company. He was really intended to make use of quality tools in order to have QMS in place. In that industry there were machine operators. Many of them were experienced operators. But because of Covid pandemic many another state-workers had left the place, creating 'no man situation' on some machines. There were jobs to be done on that machine, but there were no operators. Because of dearth of skilled operators, production was going to halt for some machines. Being small scale company ,and limitation of investment of the owner, there was no automation. Here I saw, production Engineer had started production by giving charge to semi skilled operators. This decision had proved risky from quality point of view , but he had had idea of it. Before giving charge ,he personally trained and instructed semi skilled operators with the help of company owner. He acted by his own. The reason was simply, he took it as challenging and own job. The credit goes to of course to owner who had implanted the seed of culture within the organisation.
But is it easy to achieve and maintain 'empowering culture' in organisation. No NOT THAT EASY. The organisation should follow at least but not limited to following steps . (Please replace the word 'HR' by owner / director in case of small business units.
1.Active HR involvement. The recruiting process and just issuing notices are some common tasks. But in addition, HR should interact with each and every employee on personal level. By common dialogue or by casual dialogue HR should able to know what employee expects from company or what kind of training would be helpful to him and thereby organisation.
2. Make small celebrations for employees like birthdays, achievements, best employee award and even arranging small games.
3. Make employee feel secured by making provisions of job security, health policies even to family members.
4. When an organisation achieves some goal and receives considerable profit do make a change by arranging one day trip.
5. Regular arranged meet of Cross Functional team or at least communication.
6. Training effectiveness evaluation and its use in practice/Day today activity.
7. Though Owner/ Directors/Founders hold different political views, support any political parties or do any kind of work for them or follow any corporates/MLA/Ministers of any political party, his/her views should not come down to employee circle. It means owner/Director/Founder should never discuss political views with his/her employee on any context.
8. Get together on some special day along with family members is a welcome step.
9. Visit to any well known successful organisation for quality managers to understand its working, quality system etc. The more they expose to real successful organisation, the more they likely to follow quality standard norms.
10. Last but not least, by keeping transparency in dealings with employees (like KRA points, salary rise, performance points) make employees feel trustworthy.
The smiling faces of daily wage worker and a company directors shows successful organisational Culture..
On these smiling note... we say bye , bye to you !!!
Hope you will respond to it by narrating kind of culture in your organisation.
Links for previous short writings ✍....
https://vpqms.blogspot.com/2021/07/welcome.html
https://vpqms.blogspot.com/2021/08/need-of-quality-management-system.html
https://vpqms.blogspot.com/2021/08/horizontal-and-vertical-deployment-in.html
https://vpqms.blogspot.com/2021/08/when-we-go-for-root-cause-analysis-rcawe.html
Comments
Post a Comment